ck 888 Privacy
Policy

ck 888 collects personal data from players in Bangladesh through several channels: directly from you when you register an account, interact with our games or services, contact our support team, or participate in promotions; automatically via your browser or device as you navigate the platform; and from third-party partners such as payment processors (bKash, Nagad, Rocket, Upay) and identity verification services. We only collect the information that is necessary for the specific purposes described in this Privacy Policy.

1.1 Account & Identity Data

When you create a ck 888 account, we collect the following identifying information:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (district, city, postal code)
• Email address and mobile phone number
• Username and encrypted password (passwords are never stored in plain text)
• KYC documents: National Identity Card (NID), passport biographical page, or driving licence, and supporting address proof

1.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your account
• Bank account details (account number, bank name, branch) where bank transfer is the selected method
• Visa or Mastercard card details processed through our PCI-DSS compliant payment gateway (full card numbers are never stored by ck 888 directly)
• Transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used
• Bonus eligibility and wagering activity records

1.3 Technical & Usage Data

When you browse and use the ck 888 platform, our servers and analytics systems automatically collect:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and click patterns
• Referral source (how you arrived at ck 888)
• Error logs and crash reports to support platform stability

1.4 Communications Data

If you contact our support team via live chat or email, we retain records of those conversations, including the subject matter, timestamps, and any documents you share. This data is used to resolve your query and improve our service quality over time.

ck 888 processes your personal data on several legal grounds, including the performance of a contract (your player account agreement with us), compliance with legal obligations, our legitimate business interests, and — where specifically required — your explicit consent. The table below summarises the primary purposes for which we use the data we collect:

ck 888 does not use your personal data to make fully automated decisions that produce significant legal effects without human review. Where automated tools assist in fraud detection or responsible gaming monitoring, a member of our compliance team reviews flagged cases before any account action is taken.

If you have opted in to receive promotional emails or SMS notifications about ck 888 offers — including cricket season promotions, BPL betting specials, Eid bonus campaigns, and Pohela Boishakh offers — you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email we send.

ck 888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Payment Processors

To facilitate deposits and withdrawals, we share relevant financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. These partners operate under their own privacy and data security frameworks and are contractually bound to process your data only for payment execution purposes.

3.2 Identity Verification Partners

We use third-party KYC and identity verification services to authenticate documents such as NIDs and passports submitted during account verification. These partners process identity data under strict confidentiality agreements and in compliance with applicable data protection standards.

3.3 Technology & Infrastructure Providers

Our platform relies on cloud hosting, analytics, and customer support software provided by carefully selected technology vendors. These providers access only the data they require to deliver their specific service component and are prohibited from using that data for any other purpose.

3.4 Legal & Regulatory Disclosure

ck 888 will disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies in Bangladesh when required to do so by a valid legal order, court directive, or statutory obligation. We will, where permitted by law, inform the affected player of such disclosure.

ck 888 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform effectively, remember your preferences, maintain your login session, and understand how players interact with different areas of the site. Below is a summary of the types of cookies we use:

Strictly necessary cookies cannot be disabled because they are essential for the platform to function correctly — for example, keeping you logged in during a betting session or ensuring a deposit transaction is correctly attributed to your account. All other cookie types may be managed through your browser settings. Disabling functional or analytics cookies will not prevent you from using ck 888 but may affect your experience in some areas of the platform.

ck 888 does not use cross-site tracking cookies to follow your browsing activity outside of the ck-888.im domain, and we do not participate in third-party ad retargeting networks.

ck 888 retains your personal data for as long as your account remains active and for a defined period after account closure, in line with our legal and regulatory obligations. The key retention periods we apply are outlined below:

• Account & Identity Data: Retained for a minimum of 5 years from the date of account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction & Financial Data: Retained for a minimum of 5 years from the date of each transaction, to support financial audits and regulatory inspections.
• KYC Documents: Retained for a minimum of 5 years after the conclusion of the business relationship, then securely deleted or anonymised.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, unless the subject matter relates to an open dispute or legal matter.
• Analytics & Usage Data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; individually identifiable usage data is retained for up to 24 months.
• Marketing Preferences: Retained until you withdraw consent. Your opt-out record is retained indefinitely to prevent accidental re-subscription.

When personal data reaches the end of its retention period, ck 888 will either securely delete it or anonymise it so that it can no longer be linked to an identifiable individual. Secure deletion procedures include overwriting stored data and destroying physical storage media in accordance with recognised data destruction standards.

ck 888 implements a layered, defence-in-depth approach to data security. We recognise that players in Bangladesh entrust us with sensitive personal and financial information, and we take that responsibility seriously. Our security programme includes the following measures:

• Transport Encryption: All data exchanged between your device and the ck 888 platform is encrypted using TLS 1.2 or higher (256-bit SSL). You can verify this by checking the padlock icon in your browser's address bar.
• At-Rest Encryption: Sensitive personal data stored in our databases — including KYC document copies, financial records, and account credentials — is encrypted at rest using industry-standard AES-256 encryption.
• Password Security: Player passwords are hashed using a strong one-way algorithm with salt. ck 888 staff can never see your password in plain text and will never ask for it.
• Access Controls: Strict role-based access controls (RBAC) are enforced across all internal systems. Staff members can only access the player data necessary for their specific job function.
• Two-Factor Authentication (2FA): All ck 888 staff accounts with access to player data require 2FA. Players are strongly encouraged to enable 2FA on their own accounts via the account settings panel.
• Penetration Testing: ck 888 engages independent security researchers to conduct periodic penetration tests of our platform infrastructure and web application. Identified vulnerabilities are addressed in order of severity.
• Incident Response: In the event of a confirmed data breach that is likely to affect your rights or freedoms, ck 888 will notify affected players without undue delay and take all appropriate remediation steps.

While ck 888 employs robust security controls, no internet-connected platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for using a secure, private device when accessing your account. If you suspect any unauthorised access to your ck 888 account, contact [email protected] immediately.

As a player on the ck 888 platform, you hold a number of rights in respect of your personal data. ck 888 is committed to honouring these rights promptly and without unnecessary barriers. The rights described below apply to all players regardless of where they are located within Bangladesh.

To exercise any of the above rights, please email our privacy team at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a clear description of your request. ck 888 will respond within 30 calendar days of receipt. In exceptional cases where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

We will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded, repetitive, or excessive — in which case we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.

ck 888 reviews this Privacy Policy periodically and updates it as needed to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email. Your continued use of the ck 888 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how ck 888 protects your personal data. Previous versions of this Privacy Policy are available on request by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about how ck 888 handles your personal data, please contact us using the details below. We take all privacy enquiries seriously and aim to respond within 48 hours of receipt.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Live Chat: Available inside your ck 888 account dashboard

For matters relating to responsible gaming, account self-exclusion, or deposit limits, please also refer to our dedicated Responsible Gaming page. For the full terms governing your use of the ck 888 platform, see our Terms & Conditions.